Reference

How We Protect Your Account and Your Rights

When you open an account with 3r3r game, you're entering into clear terms that spell out how your wallet works, what we can do with your data, and…

Account VerificationPayment SecurityData HandlingAccount Rights
3r3r game How We Protect Your Account and Your Rights
GET LEGAL HELP

Reach Our Support Team for Account or Terms Questions

When a question about your account terms, a payment dispute or your rights as a player arises, we've set up direct channels to reach the right desk.

Live Chat Chat with our support team directly in the lobby or from your account. Open 24/7 for account disputes, payment queries and terms questions.
Email Support Send queries to our legal and disputes desk with your account email. Responses within 48 hours, often sooner for payment or verification issues.
Phone Support Call our Pakistan support line to speak to an agent. Available for urgent account holds, withdrawal blocks or dispute escalation.
HOW WE HANDLE YOUR DATA

Account Security, Data Protection and Your Control

Your account security and data handling are not afterthoughts — they're built into how we operate.

SSL Encryption

All data between your device and our servers is encrypted with industry-standard SSL. Login details and payment info never travel unprotected.

Account Verification

Before your first withdrawal, we verify your identity and confirm your payment method. This protects you and us from fraud and payment disputes.

Data Retention

We keep your account details only as long as needed for withdrawals, tax reporting and fraud prevention. You can request deletion where law allows.

Cookie Policy

We use cookies to keep you logged in, remember your preferences and track how you use the lobby. You can control cookies in your browser settings.

Right to Access

You can ask us for a copy of all data we hold about you — deposits, withdrawals, game history, contact details. Contact support and we'll provide it.

Dispute Resolution

If you disagree with an account decision, withdrawal denial or balance claim, escalate to our disputes desk. We'll review the logs and respond in writing.

Common Questions About Your Rights and Terms

Below are the questions we hear most often about how accounts work, what your rights are, and what happens if something goes wrong. If your question isn't answered here, chat with support and we'll sort it.

You are responsible for keeping your login details secure. We encrypt your data and verify withdrawals, but never share your login with anyone. If you suspect your account is compromised, contact support immediately and we'll reset your password and review any recent activity.

Withdrawals must go back to the same payment method you deposited from for verification and fraud-prevention reasons. If you deposited via JazzCash, your withdrawal will return to that JazzCash account. Contact support if your wallet details have changed.

Yes. Contact support and request account closure. Your wallet will be cleared, any pending withdrawals will be processed, and your account will be marked as closed. You can request account data before closure; after closure, we retain only records needed for tax or legal compliance.

We retain transaction records and account details only as long as law requires — typically 7 years for financial records. Personal data like your address is deleted within 30 days of closure unless legal holds apply. You can request deletion by contacting support.

We'll explain the reason and show you the account activity or payment data that led to the decision. You have the right to dispute the decision in writing. Our disputes desk will review logs and respond within 72 hours with next steps or a reversal.

Your deposits are routed through licensed payment partners like JazzCash, Easypaisa and Raast — we do not hold your funds in our name. If 3r3r game encounters legal trouble, your wallet balance is protected by payment provider terms. Withdrawals may be delayed by investigation or legal hold, but your balance remains yours.

Yes. Email support with 'Data Export Request' in the subject line and your account email. We'll provide deposits, withdrawals, game play summary and account changes in a file within 7 days. Use this for your tax filing or personal records.